 |
 |
| |
Background:
One of Frank Lopez's main tasks is troubleshooting, which means identifying telecommunications problems, determining their cause, and solving them. Frank uses a step-by-step process for troubleshooting, although the precise steps vary from one kind of problem to another. He may make and use a flow chart that guides him in the process, such as the one given here.
Problem:
You are a technician in a telecommunications center. Customers call in to report problems with making and receiving calls; each one is reported to you as a "failed facility," which means a telecommunications path is out of service. This tells you that there is an "open circuit," that the telecommunications pathway from one point to another is not being completed.
Use the troubleshooting flowchart. (The flowchart is a fictional one, based loosely on the type of troubleshooting that Frank does in his job.) Write a list of numbered steps that you must take to
(a) Identify an equipment option 2 failure, and
(b) Identify the need to replace a circuit pack.
The solution to this problem is included in the problem file, available for downloading.
|
|
 |
|
