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Here's a problem that we encounter on a daily basis, and it happened even today. One of my customers phoned in-- a multi-million dollar customer. The account bills over $30 million annually in net new revenue, so they require and they demand, and I respond appropriately to their every need. The customer phoned in. He had a service problem. One of his international circuits had died. Basically what had happened was at the central office there was some construction work that was going on. Someone back-hoed and uprooted the cabling that connected the international circuit. At that point my sales executive could not finalize exactly what was the root cause of that particular problem. That necessitated some . . . calls to not only the central office, but I had to go even further. I had to deal with some of the local Lex. Lex in our terminology means other vendors. Most commonly in an international circuit there's more than one vendor that is involved with the connectivity of that circuit. AT&T may have the circuit to the domestic bridge, and then it may be carried by Southwestern Bell or MCI or Sprint.
So my basic responsibility here at this point was to coordinate the efforts of the many Lex that were involved to resolve the problem. Customers don't understand why there is a delay in isolating and repairing their services when they have multi-million dollar worth of batch information that they need to transmit over that circuit.
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